Terms of service


For the use of this website and the business relationships between viollaz, Schönbergstrasse 15, 6252 Dagmersellen, Switzerland and its customers, the following General Terms and Conditions (GTC) apply in the version that is currently available when the website is accessed or when goods are ordered. The offer on this website is aimed exclusively at customers with Swiss domicile.

Any natural or legal person who maintains business relationships with viollaz is referred to as a customer. The terms and conditions, the delivery and payment conditions as well as the data protection provisions may be adjusted from time to time. viollaz requests that you read these provisions carefully each time you visit the website and each time you order goods.

These terms and conditions apply exclusively. Conditions that contradict, supplement or deviate from these terms and conditions require express written confirmation by viollaz in order to be valid. When using this website or when ordering goods, the customer confirms that he fully accepts these terms and conditions, including delivery and payment conditions.

Should individual provisions of these terms and conditions prove to be ineffective or unenforceable, or become ineffective or unenforceable, this shall not affect the validity of the remaining provisions.

The operator of this website is viollaz (imprint).


viollaz contains information about products and services. We reserve the right to make changes to prices and ranges as well as technical changes. All information on http://www.viollaz.ch (Product descriptions, images, films, dimensions, weights, technical specifications, accessory relationships and other information) are only to be understood as approximate values and, in particular, do not represent any assurance of properties or guarantees, unless explicitly stated otherwise. viollaz endeavors to provide all details and information on this website that are correct, complete, up-to-date and clearly arranged, but viollaz can neither expressly nor tacitly guarantee this.

All offers on this website are non-binding and are not to be understood as binding offers.

viollaz cannot guarantee that the products listed are available at the time the order is placed. Therefore, all information on availability and delivery times are without guarantee and can change at any time and without notice.


The prices quoted by viollaz include, unless otherwise stated, the statutory value added tax, any advance recycling fees (VRG) and copyright fees for electronic devices. The prices are strictly net in Swiss Francs (CHF).

Unless otherwise provided, any shipping costs will be charged additionally and must be paid by the customer. Shipping costs are shown separately in the ordering process.

We reserve the right to make technical changes, errors and misprints, in particular viollaz can make price changes at any time without prior notice. Consulting and support services are not included in the sales prices.


The offers on this website represent a non-binding invitation to the customer to order products and / or services from viollaz. With the order via this website including the acceptance of these terms and conditions, the customer submits a legally binding offer to conclude a contract. viollaz then sends an automatic “order confirmation” by email, which confirms that viollaz has received the customer's offer. Orders placed are binding for the customer. Unless otherwise noted, there is no right of return or withdrawal.

The contract is concluded as soon as viollaz sends a declaration of acceptance by email, in which the dispatch of the ordered products or services is confirmed.

Orders are only delivered after full payment has been received (exception: delivery against invoice) and if the goods are available. If, after the conclusion of the contract, it emerges that the ordered goods cannot be delivered or not completely delivered, viollaz is entitled to withdraw from the entire contract or from a part of the contract. If viollaz has already received the customer's payment, the payment will be refunded to the customer. If payment has not yet been made, the customer is released from the obligation to pay. viollaz is not obliged to make a replacement delivery in the event that the contract is terminated.


The payment options specified in the order process are available to the customer.

viollaz reserves the right to exclude customers from individual payment options without giving reasons or to insist on prepayment.

If the customer defaults on payment, viollaz can charge default interest of 5% per year and a reminder fee of a maximum of CHF 20 per reminder.

The products delivered to the customer remain the property of viollaz until they have been paid for in full.


Deliveries are sent by post or courier service to the address specified by the customer in the order. Invoices are sent by email or post. With the dispatch, the benefit and risk are transferred to the customer, insofar as this is legally permissible.

If the delivery cannot be delivered or if the customer refuses to accept the delivery, viollaz can terminate the contract after notification of a complaint by email to the customer and setting a reasonable period of time and invoice the costs for the activities.

The customer is obliged to check the delivered goods immediately after receipt of the delivery and to report any defects for which viollaz guarantees immediately in writing by letter or email to the address in the (imprint).

Returns to viollaz are made for the account and risk of the customer. The customer must send the goods in their original packaging, complete with all accessories and together with the delivery note and a detailed description of the defects to the return address given by viollaz in the (imprint).

If the inspection by viollaz reveals that the goods do not have any noticeable defects or that these are not covered by the manufacturer's guarantee, viollaz can invoice the customer for the activities, the return or any disposal.



viollaz endeavors to deliver goods of perfect quality. In the case of defects reported in good time (immediately after receipt of the goods), viollaz takes over the guarantee. The statutory warranty period of usually two years from the date of delivery for freedom from defects and functionality of the item purchased by the customer can generally not be guaranteed, since it is items of clothing and cuddly toys that are worn, washed and used. It is at viollaz's discretion whether to provide the guarantee through free repairs, equivalent replacements or through a refund of the purchase price. Further claims are excluded.

The warranty does not cover normal wear and tear and the consequences of improper handling or damage by the customer or third parties, as well as defects that can be traced back to external circumstances. The warranty for consumable and wearing parts (e.g. batteries, accumulators, etc.) is also excluded.

viollaz is not able to give assurances or guarantees for the topicality, completeness and correctness of the data as well as for the constant or undisturbed availability of the website, its functionalities, integrated hyperlinks and other content. In particular, it is neither assured nor guaranteed that the use of the website will not infringe any rights of third parties who are not in the possession of viollaz.


viollaz excludes all liability, regardless of its legal basis, as well as claims for damages against viollaz and any auxiliary persons and vicarious agents. In particular, viollaz is not liable for indirect damage and consequential damage, loss of profit or other personal, property or pure financial damage to the customer. Further mandatory statutory liability, for example for gross negligence or unlawful intent, remains reserved.

viollaz only uses hyperlinks to simplify the customer's access to other websites. viollaz can neither know the content of this website in detail nor accept liability or any other responsibility for the content of this website.


viollaz may process and use the data recorded in the context of the conclusion of the contract to fulfill the obligations from the purchase contract and use it for marketing purposes. The data required to fulfill the service can also be passed on to commissioned service partners (logistics partners) or other third parties.

The other data protection provisions can be found under the following link: (Data protection)


viollaz expressly reserves the right to change these terms and conditions at any time and to bring them into force without notice.

In the event of a dispute, only substantive Swiss law applies, with the exclusion of conflict-of-law norms. The UN sales law (CISG, Vienna Sales Law) is explicitly excluded.

The place of jurisdiction is Lucerne, unless the law provides for any mandatory places of jurisdiction.